Effective Date: 14/09/2025
At Wasl, we take the protection of your personal data very seriously. By using the app, you agree to the collection and use of your data in accordance with this policy.
Personal Data: Full name, phone number, email address, delivery location.
Store Data: Business name, products, prices, working hours.
Driver Data: ID card or driving license, vehicle type, operating area.
Usage Data: Order details, in-app chat history, usage patterns such as number of orders and payment methods.
To provide core services (placing and delivering orders).
To facilitate communication between customers, stores, and drivers through the in-app chat.
To process electronic payments through secure payment gateways.
To improve app performance and user experience.
To prevent fraudulent activities such as fake orders or refusal to pay.
To send notifications and promotional offers from partnered stores.
Order details (such as name, phone number, delivery address) are shared with the store or restaurant you order from, solely for preparing your order.
The same details are shared with the driver for the purpose of delivering the order.
These details are used exclusively for fulfilling your order and must not be used by stores or drivers for any other purpose.
Wasl does not sell your data to third parties.
Data may be shared with trusted partners (e.g., payment gateways) only to facilitate financial transactions.
We may disclose data if required by law or governmental authorities.
All data is stored on secure servers.
We follow strict security standards to protect your data from unauthorized access or loss.
In-app chats are monitored by the administration to ensure quality and protect the rights of all parties.
You may request to view, correct, or delete your personal data at any time.
You may request account deactivation through customer support.
If you notice any unauthorized use of your account or data, please notify us immediately.
We reserve the right to update or amend this policy when necessary.
Users will be notified through the app or by email if significant changes are made.
Continued use of the app after updates constitutes acceptance of the revised policy.
📧 Email: wasli2alkamil@gmail.com
📞 Phone: +968 7114 8977
📍 Address: Al Kamil wa Al Wafi, Ash Sharqiyah South, Sultanate of Oman
